Why Veterinary Client Education Is the Key to Practice Growth

Veterinary client education is critical to patient outcomes in veterinary medicine. Pets rely on their owners to make health decisions, and informed pet owners are better equipped to make choices that fit their lifestyle, budget, and pet needs. For veterinary professionals, client education is a foundational tool that drives practice growth, builds trust, and improves outcomes for pets and their owners.

What Every Practice Needs to Know About Veterinary Client Retention in 2025

As the veterinary industry moves further into 2025, one thing is clear: Veterinary client retention is imperative. While many in veterinary medicine focus the bulk of their marketing strategy on acquiring new clients, industry data shows that growth depends equally on existing clients returning for routine check-ups, vaccinations, and preventive care.

Reducing Burnout: 7 Ways Better Veterinary Team Communication Can Help

Burnout is a persistent issue in the veterinary profession, affecting everything from job satisfaction to patient outcomes. Demanding pet owners, intense emotions, staffing challenges, and a fast pace make maintaining well-being difficult for most veterinary industry professionals.

How to Reduce No-Shows in Veterinary Practice: Frequently Asked Questions

Configuring a veterinary clinic schedule that works for all staff preferences, capabilities, and schedules can be challenging. Add to that clients who show up late or don’t show at all, and the schedule quickly becomes a mess. No-shows throw off everyone’s day, and they can also negatively impact your veterinary practice’s profitability. However, the right tools and strategies can reduce no-shows.

How Vello helped Southside Animal Hospital increase their fecal samples

Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week.

How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello

Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.

Established Downtown Pet Hospital Boosts Compliance and Client Engagement with Vello - A Case Study

Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.

New Veterinary Practice Streamlining Client Communications - A Case Study

Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly.

Marketing Your Veterinary Practice

A Step-by-Step Guide to Success

Workflows that Flow

How Integrated Cloud-Based Software Eliminates Friction and Enhances Efficiency

41 Social Media Ideas for Veterinary Practices

A critical part of your veterinary marketing strategy, social media allows you to reach new audiences, cultivate your relationships with existing clients, and strengthen your brand.

The Complete Guide to Veterinary Conferences

The world of veterinary medicine is constantly evolving. To stay on top of the latest developments and deliver the very best patient care possible, you need to be proactive about learning and up-skilling. That’s where veterinary conferences come in.

Seamless Connections

Strengthening Client Relationships Through Integrated Technology

Top Tech Tips To Calm Your Chaotic Practice

In this 60-minute webinar, we look at pet parents’ changing relationship with technology and discuss solutions you can implement now to make your clients happier, your staff more productive, and every day more streamlined and stress-free.

Head in the Clouds

What's New with Neo: May 2023

Our May Team Neo webinar showcased over 40 tips and tricks from super-users, and the Neo team shared updates on the new Neo Consultation page, upcoming integrations, and a peek into the Neo product pipeline.

5 Questions to Ask Your New Veterinary Software Provider

Choosing new veterinary practice management software? Watch this!

Is Your Veterinary Software Helping or Holding You Back?

Is your veterinary practice management software helping or hindering you from keeping up with demand?

The Sky's the Limit: What Cloud Technology Means for Veterinary Practices

Discover the benefits that come with life in the cloud.

Too Busy to Update Your Veterinary Software?

Now might be the perfect time!