Case Study

Case Studies

Animal Talk Medical Center strengthens client communication and boosts preventive care with Vello

Animal Talk Medical Center, a two-doctor general practice in Wentzville, Missouri, had long prioritized strong client communication, but their previous platform was holding them back. Inconsistent syncing, unreliable reminders, and missing core capabilities like two-way texting created daily friction for staff and confusion for clients. In June 2025, the practice went live with Vello, and the difference was immediate. By combining seamless Cornerstone integration with built-in two-way texting, customizable reminders, and an easy-to-use client app, Vello gave Animal Talk the tools to run a smoother operation, engage clients more effectively, and drive measurable growth in preventive care compliance.

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Case Studies

Middle River Veterinary Hospital elevates client communication and preventive care with Vello

Middle River Veterinary Hospital is a close‑knit practice where personalized client relationships and clear communication have always been core to how they operate. But as demand grew—and with limited staff managing most front‑desk responsibilities. The practice adopted Vello to streamline client communication and modernize their reminder system. They began slowly, starting with medical service reminders and gradually adopting more features as trust grew across the team.

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Case Studies

West Park Animal Hospital boosts fecal testing by 61% with Vello

West Park Animal Hospital, a large privately owned practice, wanted to improve compliance for preventive care, especially fecal testing, while reducing administrative burden on its busy team.

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Case Studies

How Vello helped Southside Animal Hospital increase their fecal samples

Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week.

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Case Studies

How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello

Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.

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Case Studies

New Veterinary Practice Streamlining Client Communications - A Case Study

Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly.

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Case Studies

Improving Veterinary Client Communications - A Case Study

Before switching to Vello, Hays Towne Veterinary Hospital relied on Pet Health Network Pro for client communication and appointment reminders. However, as client expectations evolved, Leanne recognized the need for a more advanced and flexible solution.

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Case Studies

2-Doctor Practice on Enchanted Island Trades DVMAX for Neo

When Hurricane Maria forced the co-owners of Miramar Animal Hospital to go without DVMAX for days on end, they decided they needed a better contingency plan than paper and pens. Knowing cloud-based software can be accessed even when the power goes out, the pair investigated their options.

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