Case Study | IDEXX Software

Case Studies

How Downtown Pet Hospital Boosted Compliance and Client Engagement with Vello

Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.

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Case Studies

How New Practice Windsong Veterinary Hospital Streamlined Client Communication with Vello

Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly.

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Case Studies

How Hays Towne Veterinary Hospital Upgraded Client Communication with Vello

Before switching to Vello, Hays Towne Veterinary Hospital relied on Pet Health Network Pro for client communication and appointment reminders. However, as client expectations evolved, Leanne recognized the need for a more advanced and flexible solution.

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Case Studies

2-Doctor Practice on Enchanted Island Trades DVMAX for Neo

When Hurricane Maria forced the co-owners of Miramar Animal Hospital to go without DVMAX for days on end, they decided they needed a better contingency plan than paper and pens. Knowing cloud-based software can be accessed even when the power goes out, the pair investigated their options.

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Case Studies

How did Neo help a busy practice save money AND see 30% more patients?

Is “Should I stay or should I go?” about breaking up with your veterinary software? Ask Enrika Hinojosa. The practice manager at Edinburg-McAllen Veterinary Services, Enrika generally liked the popular software her practice used—until she had to invest in a new server and workstations.

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Case Studies

Cornerstone Payments eliminates end-of-day hassles and credit card processing mistakes at Veterinary Medical Center

If you find yourself in Williamsburg, Iowa, you won’t have to look hard to find someone who knows Veterinary Medical Center. The practice has served animals large and small for over 50 years. And office manager Stacy Sickles says clients appreciate those deep roots and sense of tradition they get when they walk through the door.

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Case Studies

7 Ways Neo Helps This Practice Manager Work More Efficiently

Valerie Papuga, CVBL, is here with seven ways IDEXX Neo helps her team at Evanston Animal Hospital spend less time on the computer so there’s more time for patients.

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Case Studies

Single doctor start-up selects Neo for simplicity, support, and seamless integration

Dr. Whitney Dettmer's appreciation for her team takes many forms: from food, bonuses and thank-yous, to the tools and technology she equips them with. So, it makes sense that ease of use would be a top consideration when she was shopping for veterinary software.

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