Case Study | IDEXX Software

Case Studies

How Southside Animal Hospital doubled their fecal compliance with Vello

Southside Animal Hospital, a fast-paced one-doctor practice in Lansing, Michigan, knew it was time to modernize client communication. Using Neo as their PIMS, Practice Manager Teresa Marhofer set out to introduce automation that would save staff time and better engage clients. When they implemented Vello, they expected improved workflows. What they didn’t expect was a dramatic rise in fecal compliance, increased staff efficiency, and a noticeable lift in client satisfaction—all in the first week.

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Case Studies

How Animal Care Clinic Increased Fecal and Preventive Care Bloodwork Compliance with Vello

Animal Care Clinic, a three-doctor general practice in North Canton, Ohio, has always prioritized staying ahead with the latest veterinary technology. After transitioning from paper records to ezyVet in 2020, they sought new ways to enhance client communication and compliance. In October 2023, they joined Vello’s beta program, expecting to strengthen client engagement by reaching more clients through an improved, fully integrated workflow.

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Case Studies

Established Downtown Pet Hospital Boosts Compliance and Client Engagement with Vello - A Case Study

Downtown Pet Hospital, a thriving five-doctor general practice in Orlando, Florida, has been using Neo as their practice management system since 2016. As the practice grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.

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Case Studies

New Veterinary Practice Streamlining Client Communications - A Case Study

Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly.

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Case Studies

Improving Veterinary Client Communications - A Case Study

Before switching to Vello, Hays Towne Veterinary Hospital relied on Pet Health Network Pro for client communication and appointment reminders. However, as client expectations evolved, Leanne recognized the need for a more advanced and flexible solution.

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Case Studies

2-Doctor Practice on Enchanted Island Trades DVMAX for Neo

When Hurricane Maria forced the co-owners of Miramar Animal Hospital to go without DVMAX for days on end, they decided they needed a better contingency plan than paper and pens. Knowing cloud-based software can be accessed even when the power goes out, the pair investigated their options.

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Case Studies

How did Neo help a busy practice save money AND see 30% more patients?

Is “Should I stay or should I go?” about breaking up with your veterinary software? Ask Enrika Hinojosa. The practice manager at Edinburg-McAllen Veterinary Services, Enrika generally liked the popular software her practice used—until she had to invest in a new server and workstations.

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Case Studies

Cornerstone Payments eliminates end-of-day hassles and credit card processing mistakes at Veterinary Medical Center

If you find yourself in Williamsburg, Iowa, you won’t have to look hard to find someone who knows Veterinary Medical Center. The practice has served animals large and small for over 50 years. And office manager Stacy Sickles says clients appreciate those deep roots and sense of tradition they get when they walk through the door.

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