Top Veterinary Software Solutions
In the fast-paced world of veterinary medicine, efficient practice management isn't just a luxury – it's a necessity.
Choosing the right Practice Information Management Software (PIMS) can transform your clinic—streamlining workflows, improving care, and boosting your bottom line. But with so many options out there, it’s hard to know where to start.
That’s why we created this guide: a fresh, practical comparison of leading PIMS in 2025. We’ve gone beyond feature lists to include real feedback from users on review sites, social media, and direct interviews—along with insights from our own diagnostic customers who use a wide range of platforms.
You’ll see familiar names, including our own: ezyVet and Neo. Yes, we’re biased—but only because we’ve seen firsthand the value they deliver across different clinic types.
Whether you’re a multi-doctor hospital or a solo practice, this guide will help you find the right fit—and take your practice to the next level.
Featured Veterinary Software Solutions
ezyVet (by IDEXX)
ezyVet is one of the world’s leading veterinary practice management software platforms, popular among general practices, specialty and emergency clinics, and corporate groups. It provides extensive features such as scheduling, patient records, billing, and inventory management. ezyVet’s key differentiation is the combination of cutting-edge clinical tools and intelligent practice management workflows. As a result, practitioners can focus on practicing medicine instead of performing unnecessary administrative tasks.
Pros
- Comprehensive functionality covering all aspects of practice management, including multiple high-impact automations that simplify the work of the clinical team.
- Strong integrations with IDEXX Diagnostics and dozens of other veterinary solutions to support streamlined workflows.
- AI-Assisted Notes (in beta) eliminates the need for note-taking during clinical visits.
- Pre-configured database helps practices get started quickly with proven established templates and standardized workflows. For customers who need more customization, ezyVet enables customizable to fit specific clinic needs.
- As part of the IDEXX suite of products, deep clinical expertise is embedded into product strategy and the roadmap.
Cons
- Some users find the interface overwhelming due to the abundance of features.
- Getting comfortable and fluent in the software can take time, making the ramp-up a little longer than with some other products.
- The implementation process can mean practices who want to get started right away will have to wait 1 – 3 months.
Ready to see ezyVet?
Discover how ezyVet’s comprehensive practice management platform can free up your teams to focus on delivering exceptional care.
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Neo (by IDEXX)
IDEXX Neo is a cloud-based veterinary practice management software designed for ease of use and accessibility. It offers a range of features to streamline clinic workflows, including appointment scheduling, billing and invoicing, patient records management, and integrations with IDEXX's in-house analyzers and reference laboratories. The platform aims to simplify daily operations with features like procedure templates, automated reminders, and real-time reporting, making it a popular choice for small to mid-sized veterinary practices.
Pros
- Simple interface makes it incredibly easy to use, learn new features, and train new, relief, and existing staff members.
- Frequent updates deliver regular technology and feature enhancements, often with a number of user requests in every release.
- Deep integration with IDEXX Diagnostics platforms and VetConnect PLUS (in addition to other diagnostic partners like Zoetis).
- Updated consultation page means users can enter all critical information in a single screen, without the need to click on multiple tabs or windows.
Cons
- Limited customizations mean that more complex workflows require more manual work vs. automations possible in more comprehensive software platforms.
- Lightweight client communications tools in the software (although deep Vello integration provides a strong solution).
- Reporting largely utilizes off-the-shelf report templates that might not meet the needs of the most complex hospitals.
Ready to see Neo?
Learn how Neo’s intuitive design and easy-to-use workflows can get your practice on great software quickly.
Schedule a Demo
Provet Cloud
Provet Cloud is a product from Nordhealth, a company headquartered in Finland that focuses on human and animal health software. Provet is a versatile, cloud-based veterinary practice management solution designed to cater to clinics of all sizes. With a focus on user-friendliness, it offers a comprehensive suite of features, including client communications, digital whiteboards, and business intelligence reporting.
Pros
- Intuitive interface makes it simple to learn and use.
- Included client communication tools enhance engagement.
- Comprehensive reporting features enable business insights.
Cons
- Advanced features often include an additional charge (e.g., one whiteboard is included, but additional whiteboards require incremental fees).
- Data migration can be challenging for new users.
- Some users report a steep learning curve initially.
- They are new to the North American market, with their primary focus continuing to be Europe.
Shepherd Vet
Shepherd Vet is designed specifically by veterinarians for veterinarians. This cloud-based software aims to save time and improve care quality with features like two-way SMS communication and a client portal that fosters client engagement.
Pros
- Tailored specifically for veterinary practices by industry professionals.
- Innovative client communication tools enhance engagement.
- User-friendly design facilitates quick adoption.
Cons
- Limited integrations with third-party applications compared to competitors.
- With fewer than 1,000 clinics operating the software, it’s still a relatively small, new product without the support infrastructure often needed.
- AI Solution offers clinical insights and recommendations - yet Shepherd’s expertise is software, not clinical depth.
Digitail
Digitail is a modern cloud-based platform with a focus on AI-enabled tools. It operates on a subscription model based on the number of veterinarians using the system, making it an attractive option for smaller practices.
Pros
- AI-enabled notes make for streamlined workflows inside the clinic.
- Engaging mobile app enhances client interaction and satisfaction.
- Flexible subscription pricing allows scalability as your practice grows.
- Focus on user experience makes it easy to navigate.
Cons
- Some advanced features may require additional costs or subscriptions.
- Still building its reputation in comparison to more established solutions.
- Limited integrations with other leading software.
- Inventory pricing and tracking setup can be challenging to configure.
- Limitations in scalability – may not be appropriate for larger hospitals; not a viable option for corporate groups.
Covetrus Pulse
Covetrus Pulse is marketed as a veterinary operating system designed to streamline practice management. It offers various features, including appointment scheduling, medical record management, payment processing, and prescription handling. The system integrates with third-party services like WorldPay and Vets First Choice to improve workflow efficiency.
Pros
- Users appreciate the ability to access the system from mobile devices.
- The ability to customize medical records improves documentation and efficiency for veterinarians.
- Integrations with Covetrus’ distribution solutions make inventory management and replenishment more efficient.
Cons
- Navigation can be awkward at times, with some users to report difficulties with saving medical records and too many clicks.
- Slow load times reported in user reviews, both within the clinical workflows and with integrations like diagnostics.
- Reporting limitations make customization difficult.
- Not fully integrated solutions require moving between systems for commonly-performed tasks.
Comparing Veterinary Software Solutions
Software decisions are much more than a feature-by-feature comparison, as outlined in the section below. But there are simple comparisons that will help you ensure that the software you are interested in is going to meet your needs.
+ezyVet has embedded client communications tools and integrates directly with Vello, which provides a more robust engagement solution.
* Neo integrates seamlessly with Vello, providing a full-service solution
**Digitail offers 24/7 chat and email support.
***Covetrus Pulse uses Covetrus Comms (previously rapport) as a natively embedded solution
Why Choose ezyVet or Neo
While there are a number of strong software solutions in the market, choosing a software provider can be a decision that lasts 10+ years. So choosing the right partner is essential. The process of switching takes time and energy and you don’t want to have to do it twice.
IDEXX is committed to the veterinary industry. We are not just a software company – we are dedicated to improving the lives of veterinary practitioners and the animals they serve. We have invested hundreds of millions of dollars in our software platforms – and will continue to do so in the future.
We have 40+ years of clinical experience, enabling us to better support veterinary professionals. Software shouldn’t be only about 1s and 0s, but about delivering a superior clinical experience. The right software makes your life easier and has deep clinical insights built into the fabric of the technology.
With the growth of AI across this and other industries, it seems that a new tool is popping up every minute. As those tools get more sophisticated and start expanding into the clinical realm, choose your partners carefully. You want an industry leader that you can trust with your most important patients.
How to Choose Veterinary Software
Choosing the right veterinary practice management software impacts efficiency, client satisfaction, and long-term growth.
One of the first things to consider is the stability and reputation of the company behind the software. A stable, well-funded company with industry experience is likely to offer reliable support, regular updates, and stay viable. Startups may be innovative but often lack resources for ongoing development or support. Strong customer service is also essential, as clinics need quick help when issues arise.
Another key consideration is the level of complexity your practice requires. If you operate a small clinic with straightforward workflows, a user-friendly, all-in-one system with essential features may be ideal:
- Appointments scheduling
- Billing
- Medical records
On the other hand, if your practice is large, multi-location, or growing, you’ll need a system that can scale with you—one that offers:
- Customization
- Advanced reporting
- Multi-location support
- Integration with diagnostic labs
Think about not just what you need today but whether the software will support your practice’s future growth. A system that is too basic may force you into an expensive migration later, while an overly complex system could slow down daily operations.
1
Total Cost of Ownership
Many software solutions charge more than just a monthly subscription fee. Look beyond the advertised price—factor in costs for training, setup, integrations, data migration, and any add-ons you may need. Some platforms charge for extra users, advanced reporting, or integrations with diagnostic labs and payment processing. Be sure to ask for a detailed breakdown of costs to avoid unexpected expenses
2
Data Security & Accessibility
Look for software that offers secure cloud storage, automatic backups, and compliance with data protection regulations. Accessibility is also key—does the software allow remote access, or are you tied to in-clinic computers? Cloud-based options enable veterinarians to check patient records from home or on the go.
3
Integration with Other Tools
If your clinic relies on specific diagnostic equipment, payment processors, or telemedicine platforms, check whether the software integrates with them. Some solutions integrate seamlessly, while others may require workarounds or manual data entry. Smooth integration improves efficiency and reduces errors. The fewer systems your team needs to use, the easier their days will be.
4
User Experience & Training Requirements
A powerful system is useless if your team struggles to use it. Consider how intuitive the software is and how much training is required. Some software solutions offer built-in training tools and onboarding support, while others have a steep learning curve. Check user reviews on sites like G2 or Capterra to see what real customers say about ease of use and support responsiveness.
5
Customer Support & Downtime Preparedness
Veterinary clinics operate on tight schedules, and system downtime can disrupt operations. Before committing, test the company’s customer support—how quickly do they respond to inquiries? Do they offer 24/7 emergency support? If you choose cloud-based software, ensure you have a backup plan in case of internet outages, such as offline access to key records.
6
Future-Proofing Your Choices
Your needs today may not be the same in five years. If you plan to expand, hire more staff, or open additional locations, ensure the software can grow with you. Some systems are better suited for single-location clinics, while others have built-in scalability with multi-location support, customizable workflows, and advanced reporting. Ultimately, the best veterinary software is the one that aligns with your practice size, workflow, budget, and long-term goals. Taking the time to evaluate these factors will help you choose a solution that improves efficiency, enhances client experience, and supports your clinic’s success.
What's Next?
Do your research
Start by selecting 3 or 4 software platforms and do your own digging. Look at their websites, check Capterra and G2 reviews. Read some case studies (here are a few for ezyVet and Neo).
Ask your colleagues
Find out what software your peers use. We know that veterinarians and practice managers usually get the most insight from talking to their friends to get insights. If you would like to speak with ezyVet or Neo customers, contact us, and we’ll put you in touch.
Set up demos
The best way to see whether the software will work for you is to set up a demo. These usually don’t take more than 30 minutes and can get you more comfortable with the decisions.
Enlist the help of your team
Switching software can be hard – once you are close to a decision, bring in other members of your clinical team to help bring them along.
We would love to have you choose IDEXX as your software partner. But whatever path you take, we wish you luck. There’s nothing like having powerful software that makes your life (and your team’s lives) easier.
Please note that these observations and comparisons were accurate, to the best of our knowledge, as of April 2025. Software is constantly changing and some of these observations may be out of date. We will do our best to update regularly to maintain accuracy.