“Efficiency” is a hot topic in veterinary circles these days.
To many, efficiency conjures up a zen-like environment where clients and patients effortlessly float through the hospital. This perfect state may not be completely realistic, but we think that real-life efficiency can absolutely make life better in veterinary practices everywhere.
Take those areas in your clinic’s workflow that are chronic bottlenecks. Maybe it’s patient intake at the start of the day or attempting to write up SOAPs between appointments. Let's not forget the bottomless pit of printing, scanning, filing and shredding that needs to be addressed. You can probably think of a dozen more small pieces of workflow that could be improved to make the entire day go more smoothly.
Efficiency in these cases simply means using clinic resources such as time, staff, or inventory, in the most productive way possible. Your technicians can spend their time with patients instead of paperwork. Receptionists can update a pet owner without putting them on hold. It means optimizing inventory monitoring and invoice payments to avoid hours dealing with discrepancies created by human error. And it feels like having more control over how your practice runs.