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Veterinary Emergency Preparedness: Creating a Plan

Like any other business, a veterinary practice must prepare for potential emergencies to ensure the safety of team members, clients, and pets visiting the clinic. Veterinary emergency preparedness planning should address all possibilities, including natural disasters, power outages, and security threats.

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Veterinary Client Communication Styles: Overcoming Differences

Communication is an essential tool in veterinary medicine. However, veterinary client communication styles can vary significantly between generations and individuals, so veterinary professionals should recognize personality differences and adjust their approaches to appropriately impact clients. Here are some insights into veterinary client communication preferences based on generational and personality differences and how to appeal to each type.

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Reducing Software Friction for Effective Client Communication

Digital communication tools and applications have revolutionized veterinary workflows and veterinary team interactions with clients. However, the tools that should make life easier can sometimes backfire if they don’t play nicely with existing practice management software. Constantly toggling between programs and windows can be time-consuming and redundant and lead to errors.

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Letting Go: Delegating Veterinary Tasks for Team Efficiency

The responsibilities that a veterinary practice leader shoulders can be overwhelming. When a medical director, practice manager, or practice owner believes only they can accomplish the tasks on their to-do lists, practice efficiency and personal well-being suffer. Letting go and delegating veterinary tasks can reduce your workload and create opportunities so your team members are fulfilled and can progress. Here are some ways managers and practice leaders can use delegation to successfully pass the torch.

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Addressing Veterinary Client Conflicts Through Better Communication

Emotions, medical complexities, and financial concerns can leave veterinary clients sad, frustrated, embarrassed, or angry. When emotions boil over, client conflict can result. Team members should learn basic de-escalation skills to successfully navigate veterinary client conflicts in a way that preserves relationships and prevents reputation damage. These skills can also help them approach client interactions with empathy and grace. Here, we focus on veterinary client conflicts, why they develop, and how they should be addressed.

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10 Quick Tips for Efficient Veterinary Pharmacy Management

Efficient veterinary pharmacy management allows you to control stock and inventory levels so that necessary medications are always available for clients and pets. Accurate medication management is crucial for ensuring positive patient outcomes and providing clients with top-tier service. Pharmacy management also impacts the practice’s finances.

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Empowering Veterinary Technicians to Maximize Efficiency

National Veterinary Technician Week 2024 (October 13 to 19) is a time for veterinary practices to recognize and reward these vital team members. One of the best ways to acknowledge your veterinary technicians and their importance to the profession is by ensuring you utilize them appropriately and to their fullest potential.

Simplifying Veterinary Preventive Care Conversations

Preventive care is the backbone of veterinary medicine, but clients are quick to skip wellness services when times are tough and money is tight. Veterinary professionals understand the importance of preventive care for long-term pet health, but clients often do not. The challenge for veterinary professionals is communicating wellness care’s significance to resonate with pet owners and help them understand the value of proactive—rather than reactive—care.