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Creating Consistency: Writing Effective Veterinary SOPs

Veterinary professionals are resourceful and hardworking, and they’ll find a way to accomplish whatever needs to be done. However, with no clear protocols, each team member may perform clinic tasks differently, which sends new staff members mixed messages. During training, new hires will learn several ways to perform each task, and never be sure which way is “correct.”

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Communication Confidential: Talking About Pet Insurance

Pet insurance is more popular than ever and the number of policyholders keeps rising, but only a fraction of U.S. pet owners currently have a policy. Veterinarians often recommend pet insurance because it enables clients to focus on pet health without concern for the cost of necessary treatments. However, talking to clients about insurance makes some team members feel “salesy” or uncomfortable.

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Client-Focused Veterinary Care: Enhancing the Pet Owner Experience

For most pet owners, delivering exceptional pet care is not enough—they also want an outstanding client experience. However, two clients may view similar experiences through two different lenses colored by personal perceptions and the services and value provided by the hospital’s team. Client-focused veterinary care is a management style that recognizes the pet owner’s value and focuses on improving perceptions and hospital performance to strengthen the client-practice bond.

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Building a Fear Free Veterinary Practice: Prioritizing Pets’ Emotional Well-Being

Veterinary visits can be inherently stressful for pets, who can be overwhelmed by unfamiliar sights, sounds, and smells. Restraint, painful procedures, and separation from trusted family members only worsen the situation. Plus, pet owners who recognize their pets’ anxiety may become anxious themselves or avoid vet visits entirely.

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Becoming a Cat-Friendly Veterinary Practice

Cats are unique creatures with specialized needs. Unfortunately, many cat owners avoid veterinary visits because they and their pets become so stressed. Cat-friendly veterinary practices work to provide cats space and security so they feel more comfortable with veterinary care and have more access to the services they need to remain healthy.

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Why Your Veterinary Practice Needs an Online Pharmacy

Veterinary clients expect convenience and accessibility for their pet’s care. In a world where ordering goods online takes only a few clicks, veterinary practices must find a way to compete. A digital pharmacy can help meet client expectations while reducing inventory burdens and maintaining pharmacy revenue. Here are six benefits of hosting an online pharmacy with simplified management.

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Veterinary Inventory Management: 7 Tips and Best Practices

Inventory management is not glamorous, but getting it right is critical to veterinary practice success. Well-managed inventory ensures veterinary teams have reliable supplies, eliminates costly overstocks, reduces waste, and contributes to a healthier bottom line. Here are some veterinary inventory management best practices to help you streamline this often dreaded, but necessary, task.

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Using Veterinary Dictation Software: Benefits and Challenges

Accurate and timely medical records are essential for effective veterinary patient care, yet charting is the bane of every veterinary professional's existence. Following staffing, charting load is likely the top factor limiting the number of patients a veterinarian or practice can see each day, week, or month.

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