Vello for Cornerstone
Vello streamlines the way you connect with pet owners through a single experience built for Cornerstone practice management software. Unlock efficiencies in your veterinary practice with tools that improve pet owner compliance and reduce no-shows, foster productive conversations, and reduce time spent on the phone.
Have questions about Vello for Cornerstone? Check out our FAQs.
Seamless client engagement—directly from Cornerstone
Built alongside the Cornerstone team, Vello delivers deep integration with seamless setup, real-time writeback, and workflows that evolve with every Cornerstone upgrade. Designed to drive compliance and reinforce your standard of care, Vello balances best practices with the flexibility to customize when needed. Plus, it unlocks modern, self-serve access for your clients, enhancing their experience while keeping your practice efficient.
Automated Appointment Reminders
Keep clients on time. And your team ahead of schedule.
Automated email and SMS reminders are customizable by reason for visit, instantly syncing confirmation status to Cornerstone while updating the communications log in real time and providing a convenient unconfirmed appointments dashboard for daily management.
Custom instructions by reason for visit and a convenient fecal sample checklist allow you to set your clients up for success and drive compliance automatically.
Medical Service Reminders
Stay busy with patient care, not tracking down clients.
Medical service reminders are sent by SMS and email to help you reach more clients, built with a convenient link to request an appointment and access customized education to reinforce all recommended care. Postcard reminders allow you to get in front of even your hardest-to-reach customers.
Online scheduling requests are on your terms. Vello pulls from your practice’s preferences and live Cornerstone scheduler availability, ensuring all requests align with your workflow.
Two-Way SMS
For when a phone call could have been a text.
Enjoy the ease of two-way texting with a dedicated local phone number, quick-reply templates, the ability to send and receive photos, and OOO replies—all while automatically syncing to your communications log in Cornerstone for a seamless record of client interactions.
Diagnostic Screening Recommendation
Prompt preventive care conversations.
Start the care conversation before your clients even enter the door with Vello’s diagnostic screening recommendation and automatic interest writeback to Cornerstone appointment notes.
Pet Owner App & Portal
Eliminate barriers for clients. Free up time for you.
Vello gives your clients instant access to appointment instructions, recommended care, medical records, vaccination history, appointment requests, Rx refills, and more—all through a mobile app and password-free web portal with no invite codes to manage, ensuring a seamless self-serve experience.
Have questions about upgrading from Pet Health Network Pro? Learn more.
Real results from a real Cornerstone practice
Read how Hays Towne Veterinary Hospital, a single-doctor practice in Florida, streamlined appointment scheduling and confirmation and increased client engagement with Vello.
Talking the talk: Client communication strategies for Cornerstone practices
Are you facing communication gaps, missed follow-ups, or rising no-shows? This quick-read guide shares common challenges and 5 simple tips Cornerstone practices can use to improve client communication today.
FAQs about Vello for Cornerstone
What is the minimum version of Cornerstone I need to use Vello?
Cornerstone practices interested in adding Vello need a minimum of Cornerstone 9.2. For best performance and writeback experience, we recommend upgrading to Cornerstone 9.6.
How does Vello integrate with Cornerstone?
Vello pulls in all information like reason for visit from Cornerstone into Vello for seamless setup and use, while writing back confirmation status, interest in diagnostic screening, confirmed appointment requests, and two-way SMS conversations back to Cornerstone.
How does Vello compare to Pet Health Network Pro?
Vello includes many of the capabilities and enhancements Pet Health Network Pro customers have been looking for, including a more modern and seamless client experience with no invite codes to manage, streamlined scheduling with full writeback, and the ability to immediately read reason for visit updates in Cornerstone. Learn more here.