Hi Pet Health Network Pro. It's time to upgrade to Vello!
The transition to Vello helps you unlock the future of communication with your pet owners. Designed specifically for Cornerstone, Vello improves on the current Pet Health Network Pro experience by helping reduce no-shows, boosting pet owner compliance, cutting down on phone time, and driving more meaningful conversations.
Complete integration with Cornerstone Software
Optimized user experience
Streamlined, modern, and easy-to-use interface for clients and staff—with a pet owner app and mobile experience for viewing and scheduling appointments and accessing medical records and vaccination history.
Improved automation
Improved automated appointment reminders with a streamlined pet owner experience and pre-appointment instructions to help reduce no-shows and boost compliance.
Reminders and scheduling
Improved Medical Service Reminders pulling from Cornerstone data allows clients to schedule an appointment directly from a reminder message.
Two-way SMS
Two-way SMS for all Pet Health Network Pro users, complete with the ability to send photos—and all syncing back to the Cornerstone patient record and communications log.
When Cornerstone Pet Health Network Pro practices upgrade to Vello, they see on average:
4.9%
increase in wellness visit volume1
7.2%
wellness visits that include diagnostics1
7.9%
increase in wellness visit diagnostic revenue1
More visits. Better visits.
19%
reduction in no-show appointment rate1
Take a tour of Vello for Cornerstone
Want to see more?
Watch our on-demand webinars to learn more about Vello's unique features and migrating from Pet Health Network Pro.
Real results from real Cornerstone practices
Hays Towne Veterinary Hospital, a single-doctor practice in Florida, streamlined appointment scheduling and confirmation and increased client engagement with Vello.
AND
Former Pet Health Network Pro practice Rover the Rhine sailed through the upgrade process to Vello--and never looked back.
FAQs
When will I be upgraded?
Practices will continue to be contacted via email and over the phone as they are eligible for upgrade. Currently, US and Canada-based single location practices are eligible to schedule their upgrade here. Canadian practices should select a date in November or later.
How can I prepare?
Upgrade to Cornerstone 9.6 for the best Vello experience, including complete syncing back to the patient record. You can also watch our on-demand upgrade overview webinar to learn what to expect during and after your upgrade.
Please note that your practice must be using Cornerstone 9.2 or later to upgrade to Vello.
How does Vello compare?
We've built Vello to fully integrate with Cornerstone practice management software, meaning complete syncing back to the patient record plus commonly requested Pet Health Network Pro enhancements and features.
How much does Vello cost?
Once you upgrade, your Pet Health Network Pro pricing will be held through the end of 2025. Vello has a list price of $249 USD.
Will my settings be transferred?
We will automatically transition all of your Pet Health Network Pro settings and configurations for a seamless Vello transition.
I don't use PHN Pro - can I get Vello?
Vello is available for Cornerstone, Neo, and ezyVet users. Learn more here.
Reference
- Data on file at IDEXX Laboratories, Inc. Westbrook, Maine, USA. Practice N = 24 Neo beta practices. Appointment N = 150,500. 6 months pre-Vello integration versus 6 months post-Vello integration. Includes all practice visits/appointments. Individual results will vary.