Hi Pet Health Network Pro. It's time to upgrade to Vello!
Pet Health Network Pro will retire on July 1, 2026, opening the door to Vello: a more connected, modern way to engage pet owners. Designed specifically for Cornerstone, Vello goes beyond the current Pet Health Network Pro experience by helping reduce no-shows, boost pet owner compliance, cut down on phone time, and drive more meaningful exam room conversations. As your upgrade date approaches, our team will guide you via email every step of the way with dedicated instructions and support. Read on to learn more about what the switch to Vello means for your practice!
When Cornerstone Pet Health Network Pro practices upgrade to Vello, they see on average:
3.9%
increase in wellness visit volume1
5.9%
wellness visits that include diagnostics1
6.3%
increase in wellness visit diagnostic revenue1
Real results from a real Cornerstone practice
Hays Towne Veterinary Hospital, a single-doctor practice in Florida, streamlined appointment scheduling and confirmation and increased client engagement with Vello.
Seamless client engagement—directly from Cornerstone
Built alongside the Cornerstone team, Vello delivers deep integration with seamless setup, real-time writeback, and workflows that evolve with every Cornerstone upgrade. Designed to drive compliance and reinforce your standard of care, Vello balances best practices with the flexibility to customize when needed. Plus, it unlocks modern, self-serve access for your clients, enhancing their experience while keeping your practice efficient.
Appointment Reminders
Keep clients on time. And your team ahead of schedule.
Automated email and SMS reminders are customizable by reason for visit, instantly syncing confirmation status to Cornerstone while updating the communications log in real time and providing a convenient unconfirmed appointments dashboard for daily management.
Custom instructions by reason for visit and a convenient fecal sample checklist allow you to set your clients up for success and drive compliance automatically.
Medical Service Reminders
Stay busy with patient care, not tracking down clients.
Medical service reminders are sent by SMS and email to help you reach more clients, built with a convenient link to request an appointment and access customized education to reinforce all recommended care. Postcard reminders allow you to get in front of even your hardest-to-reach customers.
Online scheduling requests are on your terms. Vello pulls from your practice’s preferences and live Cornerstone scheduler availability, ensuring all requests align with your workflow.
Two-Way SMS
For when a phone call could have been a text.
Enjoy the ease of two-way texting with a dedicated local phone number, quick-reply templates, the ability to send and receive photos, and OOO replies—all while automatically syncing to your communications log in Cornerstone for a seamless record of client interactions.
Diagnostic Screening Recommendation
Prompt preventive care conversations.
Start the care conversation before your clients even enter the door with Vello’s diagnostic screening recommendation and automatic interest writeback to Cornerstone appointment notes.
Pet Owner App & Portal
Eliminate barriers for clients. Free up time for you.
Vello gives your clients instant access to appointment instructions, recommended care, medical records, vaccination history, appointment requests, Rx refills, and more—all through a mobile app and password-free web portal with no invite codes to manage, ensuring a seamless self-serve experience.
Take a tour of Vello for Cornerstone
Want to see more?
Watch our on-demand webinars to learn more about Vello's unique features and migrating from Pet Health Network Pro.
FAQs
When will I be upgraded?
You will continue to be contacted via email and phone about your scheduled upgrade date. If needed, you may reschedule your date here.
How can I prepare?
Upgrade to Cornerstone 9.7 for the best Vello experience. You can also watch our on-demand upgrade overview webinar to learn what to expect during and after your upgrade. Please note that your practice must be using Cornerstone 9.2 or newer to upgrade to Vello.
How does Vello compare?
We’ve built Vello to fully integrate with Cornerstone practice management software, meaning complete syncing back to patient records plus commonly requested Pet Health Network Pro enhancements and features. Tour Vello’s features on our Demo Hub.
How much does Vello cost?
Vello has a list price of $249/month USD and $349/month CAD. However, we will maintain your existing Pet Health Network Pro pricing for the remainder of 2026.
Will my settings be transferred?
We will automatically transfer all applicable Pet Health Network Pro settings and configurations for a seamless Vello transition.
I don't use PHN Pro - can I get Vello?
Vello is available for Cornerstone, Neo, and ezyVet users. Learn more here.
Reference
- Data on file at IDEXX Laboratories, Inc. Westbrook, Maine, USA. Represents data from 338 PHN Pro practices pre-Vello & post-Vello integration analysis. Individual results will vary.