Hi Pet Health Network Pro. Say Hello to Vello.
Vello streamlines the way you connect with pet owners through a single experience built for Cornerstone practice management software. Unlock efficiencies in your practice with tools that improve pet owner compliance and reduce no-shows, foster productive conversations, and reduce time spent on the phone.
Say “Hello” to upgraded client engagement.
Meet Vello, an upgraded client engagement experience that brings together everything you need to connect with clients.
To access the most modern, up-to-date client engagement functionality for Cornerstone, Pet Health Network Pro users will be automatically upgraded to Vello at no additional cost.
Check out the resources below for additional details on the upgrade experience, and be sure to upgrade to Cornerstone 9.6 for the most seamless Vello experience!
Get a sneak peek of Vello in action.
Watch our on-demand webinars to learn more about migrating from Pet Health Network Pro to Vello.
Features that make a difference for veterinary teams
When will I be upgraded?
Pet Health Network Pro customers are being actively contacted as they are eligible for upgrade. Upgrades will be ongoing through early 2025.
How can I prepare?
Upgrade to Cornerstone 9.6 for the best Vello experience, including complete syncing back to the patient record. Upgrade now.
How does Vello compare?
We've built Vello to fully integrate with Cornerstone practice management software, meaning complete syncing back to the patient record plus commonly requested Pet Health Network Pro enhancements and features.
How much does Vello cost?
Your Pet Health Network Pro pricing will be held in 2024 and 2025.
Will my settings be transferred?
We will automatically transition all of your Pet Health Network Pro settings and configurations for a seamless Vello transition.
What if I'm not a PHN Pro user, but want Vello?
Vello is available for Cornerstone users. Learn more here
Complete integration with Cornerstone Software.
Optimized user experience
Streamlined, modern, and easy-to-use interface for clients and staff—with a pet owner app and mobile experience for viewing and scheduling appointments and accessing medical records and vaccination history.
Improved automation
Improved automated appointment reminders with a streamlined pet owner experience and pre-appointment instructions to help reduce no-shows and boost compliance.
Reminders and scheduling
Improved Health Service Reminders pulling from Cornerstone data allows clients to schedule an appointment directly from a reminder message.
Two-way SMS
Two-way SMS for all PHN Pro users, complete with the ability to send photos—and all syncing back to the Cornerstone patient record and communications log.
Seamless Client Adoption
- There are no invite codes to manage in Vello, and clients can seamlessly access the Vello pet owner experience via a link in their reminders. With auto-authentication in the back end, clients can access Vello password-free so you can reach more clients.
Capabilities Designed for Compliance
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Automated appointment reminders offer custom pre-appointment instructions, a wellness checklist to boost fecal compliance, and a preventive screening recommendation to drive interest and conversations about the value of preventive care.
Streamlined Practice & Pet Owner Experience:
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Petly pages and the Pet Health Network Pro mobile app are now consolidated in one place: the Vello pet owner experience. Similarly, the settings and texting portals from Pet Health Network Pro are consolidated in the Vello practice application.
Streamlined Health Service Reminders
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Includes a clear call to action to schedule an appointment, online scheduling for wellness appointments, and a note to call your practice for other appointment types
Improved Online Scheduling
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With Vello, clients can only request appointments for available times on your calendar. Practices can book the appointment right from the request in Vello—there is no need to open Cornerstone. Booked appointments will be automatically added to your Cornerstone calendar.
Want to learn more about Vello?
Visit the Vello product page to explore key features and learn how Vello delivers more visits—and better visits.