Vello UI

Hi Pet Health Network Pro. Say Hello to Vello. 

Vello streamlines the way you connect with pet owners through a single experience built for Cornerstone practice management software. Unlock efficiencies in your practice with tools that improve pet owner compliance and reduce no-shows, foster productive conversations, and reduce time spent on the phone. 

Say “Hello” to upgraded client engagement. 

Meet Vello, an upgraded client engagement experience that brings together everything you need to connect with clients. 

To access the most modern, up-to-date client engagement functionality for Cornerstone, Pet Health Network Pro users will be automatically upgraded to Vello at no additional cost. 

Check out the resources below for additional details on the upgrade experience, and be sure to upgrade to Cornerstone 9.5 for the most seamless Vello experience! 

Get a sneak peek of Vello in action.

Features that make a difference for veterinary teams

Upgrade Timing

When will I be upgraded? 

Customers will be contacted for the upgrade opportunity beginning in April. Upgrade opportunities will roll out throughout the year based on which PHN Pro capabilities are in use today. 

How to Prepare

How can I prepare? 

Upgrade to Cornerstone 9.5 for the best Vello experience, including complete syncing back to the patient record. Upgrade now

Compare

How does Vello compare?

We've built Vello to fully integrate with Cornerstone practice management software, meaning complete syncing back to the patient record plus commonly requested Pet Health Network Pro enhancements and features. 

Cost

How much does Vello cost? 

Your Pet Health Network Pro pricing will be held in 2024. 

Settings Transfer

Will my settings be transferred? 

We will automatically transition all of your Pet Health Network Pro settings and configurations for a seamless Vello transition. 

Non PHN Pro User

What if I'm not a PHN Pro user, but want Vello? 

Vello is available for Cornerstone users. Learn more here

More visits. Better visits. 

19%

reduction in no-show appointment rate1

Complete integration with Cornerstone Software.

Vello UI

Optimized user experience

Streamlined, modern, and easy-to-use interface for clients and staff—with a pet owner app and mobile experience for viewing and scheduling appointments and accessing medical records and vaccination history. 

Improved automation

Improved automated appointment reminders with a streamlined pet owner experience and pre-appointment instructions to help reduce no-shows and boost compliance. 

Reminders and scheduling

Improved Health Service Reminders pulling from Cornerstone data allows clients to schedule an appointment directly from a reminder message. 

Two-way SMS 

Two-way SMS for all PHN Pro users, complete with the ability to send photos and videos—and all syncing back to the Cornerstone patient record and communications log. 

Want to learn more about Vello?

Visit the Vello product page to explore key features and learn how Vello delivers more visits—and better visits. 

“The wellness checklist is an excellent addition to our reminders. We've activated the bloodwork recommendation and are delighted that some of our clients have actively engaged with it.”