Keeping your veterinary team members happy is essential for their well-being and your practice's success. After all, a happy team means a more upbeat work environment, happier clients, and a better bottom line. With the current busy pace and workflow challenges, keeping your team in good spirits is more important than ever—taking advantage of tools that can streamline workflow, improve client communication, and make days go easier is a no-brainer.
Neo Practice Management Software’s intuitive design can simplify your workflow, and its dedicated support team, practice-centered software updates, and built-in training eliminates common frustrations and pain points. Here are 5 ways Neo Software can improve your team’s outlook.
#1: Neo support prevents logjams in your team’s day
There’s nothing more frustrating than hitting a wall and waiting on hold for customer support. With Neo, support is available when and how your team needs it. Collaborative tools allow you to chat or text with the Neo support team or jump on a quick call to them—most are answered in under a minute.1 Your team is busy and wants their issues solved quickly so they can get back to work with minimal interruption.
#2: Your team can influence future Neo enhancements
Being able to directly influence Neo Software upgrades empowers your team. More than 90% of Neo’s biweekly upgrades and enhancements result from user feedback,1 and the Neo team is always looking for ways to make the software more user-friendly. "We chose Neo because it's easy to use and has great customer service," says Danielle Besser, practice manager of South Lafourche Veterinary Clinic. "They're always adding new and updated features based on customer recommendations. It's made life much easier in our practice!" Joel Sailor, DVM, of Town & Country Veterinary Clinic says, "There have been many times we thought, 'It’d be great if our software could do this,' and a month later that feature appears like magic."