Vello for ezyVet
Vello streamlines the way you connect with pet owners and simplifies work for your team with Vello access built in to ezyVet. Unlock efficiencies in your veterinary practice with tools that streamline appointment booking, reduce no-shows, foster productive conversations, and save staff time.
Easy for your team, effortless for your clients.
Vello keeps communication clear and simple—your team has the tools to respond faster and follow through without the busywork. And for clients, every interaction feels easy, convenient, and tailored to their pet’s care.
Automated Appointment Reminders
Keep clients on time. And your team ahead of schedule.
Automated email and SMS reminders direct clients to a link to confirm their visit, preview pre-appointment instructions, and review a fecal sample collection checklist to help set your clients up for success while driving compliance.
Include the diagnostic screening recommendation to prompt preventive care before your clients even enter the door.
Medical Service Reminders
Stay busy with patient care, not tracking down clients.
Reminders send by SMS and email based on your ezyVet standards of care, each reminder includes a convenient link to request an appointment and access customized education to reinforce all recommended care.
Postcard reminders allow you to get in front of even your hardest to reach customers.
Two-Way SMS
For when a phone call could have been a text.
Enjoy the ease of two-way texting with quick-reply templates, the ability to send and receive photos, and out of office replies – all automatically syncing to the communications tab in the patient record.
With Vello, SMS messages send from a dedicated local number with no cost per message.
Online Scheduling
Smoother scheduling for clients—and your practice.
Vello pulls from your practice preferences and live ezyVet calendar availability to keep bookings on your terms. Clients can request an appointment straight from a medical service reminder or via the Vello app and portal.
Pet Owner App & Portal
Eliminate barriers for clients. Free up time for you.
Vello's mobile app and password-free web portal allow your clients to directly access appointment instructions, review recommended care, download vaccination history, request appointments, and more.
Level Up Your Client Communication
Vello is ready to use when you are. It pulls settings straight from ezyVet, so setup is more “review and customize” than “start from scratch." And since Vello notifications pop up right in ezyVet, your team doesn’t need to juggle systems to stay connected.
Vello’s tools are built to support your standard of care—like diagnostic prompts, fecal checklists, and timely care recommendations that keep compliance on track without extra effort.
Thanks to the deep integration with ezyVet, your clients are automatically authenticated. Clients can access Vello right from reminders, your website or the app—no logins, just instant access to pre-visit education, online booking, vaccination records and more.
Real results from a real ezyVet practice
Focusing on seamless operations and client communication, Windsong Veterinary Hospital sought a client engagement solution that could integrate effortlessly with ezyVet.
FAQs about Vello for ezyVet
How do Vello appointment reminders compare to ezyVet reminders?
Vello appointment reminders are sent from a dedicated local number (the same as all Vello SMS messages), allow for customization by appointment type with custom instructions, a diagnostic screening recommendation, and a fecal sample reminder to support compliance. Reminders include a link to confirm the appointment that direct clients straight to Vello. Reminders send on a set cadence, tested and validated on over 700K appointments to drive the highest confirmation rate.
Is there a cost per SMS with Vello?
There is no cost per SMS with Vello. Vello is a single fixed monthly fee for all capabilities, including unlimited SMS.
How long does it take to set up the Vello client experience?
With Vello, there is very little for you to set up. All information will pull from ezyVet automatically and populate into Vello for your clients to access – like vaccination records, appointment details, and prescription history. When completing your setup, you can enable and customize recommended care to further personalize your clients experience with Vello by providing education around each SOC.