CASE STUDY
How Hays Towne Veterinary Hospital Upgraded Client Communication with Vello
Windsong Veterinary Hospital, a newly established general practice in Prosper, Texas, set out to build a modern, efficient clinic from day one. With a focus on seamless operations and excellent client communication, they selected ezyVet as their practice management system and sought a client engagement solution that could integrate effortlessly.
Company
Windsong Veterinary Hospital
Prosper, Texas
Practice info
General Practice, New Practice, 1 Doctor
Products
ezyVet since opening in April 2024
Challenge
As a new practice, Windsong Veterinary Hospital needed a communication system that could scale with them while minimizing time-consuming manual tasks. Their key priorities included:
- A fully integrated unlimited two-way SMS solution to improve client communication
- An efficient online scheduling system that synced with their live calendar
- A user-friendly platform that wouldn’t require excessive manual work
Solution
When Windsong Veterinary Hospital opened in April 2024, they implemented Vello alongside ezyVet, recognizing the benefits of a system built by IDEXX with full integration. They quickly leveraged Vello’s:
- Two-Way SMS: Reduced phone time significantly while enhancing client engagement, with features like photo messaging, and full writeback into ezyVet.
- Online Scheduling: Allowed clients to book appointments directly from reminders, ensuring real-time availability based on the live practice calendar.
- Seamless Integration: Eliminated the need for manual data entry and copy-pasting between systems, providing a smooth, efficient experience
Results
By choosing Vello, Windsong Veterinary Hospital successfully streamlined communication and improved efficiency from day one. Key benefits included:
- Time savings for staff, reducing lengthy phone calls in favor of quick, effective text messages.
- Improved client experience, with easy scheduling and responsive communication.
- Cost savings, as Vello is a single fixed monthly cost with no add on charge for SMS
- Simplified workflows, thanks to the full integration between Vello and ezyVet.
Looking Ahead
Windsong Veterinary Hospital is excited to continue growing with Vello, exploring additional features like quick-reply SMS templates and utilizing the custom practice link to direct clients to schedule an appointment right from a text message.
"I can grow with Vello. As you’re growing, we’re growing."
"It’s so easy to get tied up on the phone for 20 minutes, you can send a text message in a minute or two."
— Jamie Connally, Client Service Representative
Conclusion
By implementing Vello from the start, Windsong Veterinary Hospital established a modern, efficient client communication system that saves time, reduces costs, and enhances the customer experience. Their success demonstrates how Vello’s seamless integration and intuitive features support veterinary practices in delivering exceptional care.