Lessons From the Field: 4 Ways Neo Veterinary Software Can Address Real-Life Challenges
There’s no shortage of work to do in a veterinary clinic, but there is a shortage of time. As team members shift from patient care and charting to reminder calls and compliance tasks, they can become bogged down by the chaos of a typical day in the clinic.
IDEXX Veterinary Software designs practice systems based on the real-life needs of modern veterinary clinics. To help us help you, we asked for feedback on Neo veterinary software features and what you actually need from a PIMS to address daily challenges.
You answered, and we listened. Here are four practical ways Neo can help you reclaim your time.
1. Streamlined SOAPs
Our question: If you could reclaim the time you currently spend typing SOAP notes and finalizing records, how would you spend it?
Your answer: 32% of respondents want to spend less time charting so they can catch up on other administrative tasks throughout the day.
The solution: Neo offers a simple, intuitive interface, which makes it easy to quickly open and finalize a medical note. Now, you can complete records in even less time using AI-Assisted Notes, a SOAP-note generator that records client consultations and any added dictation details, analyzes the recording, and creates a comprehensive medical note directly in the visit.
All you have to do is edit and/or approve the note, and you can move on to your next patient. At the end of your appointment block, you’ll have time to catch up on other tasks without sacrificing lunch or staying late at the end of the day.
Check out this video to see how simple it is to use AI-Assisted Notes, built into Neo Veterinary Software.
2. The ability to share records in seconds
Our question: How do you feel about the new “share patient record” feature in IDEXX Neo Veterinary Software?
Your answer: 50% of respondents agreed that less manual work was something worth looking forward to.
The solution: Instead of downloading and sending multiple patient visits or separate sections of the medical record (e.g., notes vs. diagnostic results), Neo can aggregate the entire chart into a comprehensive PDF, ready to email directly from the “share record” tab.
Select a date range, deselect irrelevant chart features, generate a PDF, and hit send to ensure local specialists, emergency facilities, and other pet care providers have the information they need to help your patients while eliminating a time-consuming headache for the team.
Watch this demo to learn how to share a patient record using Neo Veterinary Software.
3. Easier controlled drug record keeping
Our question: If you could eliminate one task related to controlled drug record keeping, what would it be?
Your answer: 35% of respondents said they dread the process of hunting down and correcting errors to reconcile logbooks.
The solution: Neo Veterinary Software partners with VetSnap, a digital controlled drug logbook that takes the tedium out of DEA compliance. It integrates with Neo to extract information from medical records and invoices and accurately logs controlled substances. With fewer errors, you can save hours each month and be prepared for a DEA visit at a moment’s notice.
Discover the Neo and VetSnap integration to eliminate controlled drug record-keeping errors.
4. Fewer phone calls
Our question: Which routine task consumes the most time for you or your team?
Your answer: 36% of respondents agreed that playing phone tag for routine appointment confirmations or scheduling changes took up too much time, while 35% felt that fielding simple client questions by phone consumed too much time.
The solution: IDEXX Veterinary Software products include our comprehensive client communication platform, Vello, built into Neo. With Vello, you can significantly reduce the time you spend on the phone by automating routine reminders and confirmations, enabling digital messaging for quick questions and refill requests, and allowing clients to schedule or reschedule visits with online booking.
See how Vello can reduce the time you spend juggling routine tasks and making calls.
Solving problems with Neo
Many veterinary practices face daily frustrations and roadblocks. Late nights, backlogged communications, and endless catchup doesn't have to be a normal way of working.
Is your PIMS helping you solve these issues? Neo, our most intuitive cloud-based practice management system, can help you address the little things that add up to hold your team back.
Learn more about IDEXX Neo, a veterinary practice management software system designed for those who need simple, effective solutions to everyday clinic pain points.
