Vello for Neo
Vello streamlines the way you connect with pet owners and simplifies work for your team with Vello access built-in to Neo. Unlock efficiencies in your veterinary practice with tools that improve pet owner education, reduce no-shows, foster productive conversations, and save time for your staff.
Less work for your team. More wow for your clients.
Vello keeps communication clear and simple—your team has the tools to respond faster and follow through without the busywork. And for clients, every interaction feels easy, convenient, and tailored to their pet’s care.
Automated Appointment Reminders
Keep clients on time. And your team ahead of schedule.
Automated email and SMS reminders direct clients to a link to confirm their visit, preview pre-appointment instructions, and review a fecal sample collection checklist to help set your clients up for success while driving compliance.
Include the diagnostic screening recommendation to prompt preventive care before your clients even enter the door.
Medical Service Reminders
Stay busy with patient care, not tracking down clients.
Reminders send by SMS and email based on the reminders listed on the patient record in Neo, each reminder includes a convenient link to request an appointment and access customized education to reinforce all recommended care.
Postcard reminders allow you to get in front of even your hardest to reach customers.
Two-Way SMS
For when a phone call could have been a text.
Enjoy the ease of two-way texting with quick-reply templates, ability to send and receive photos, and out of office replies – plus automatic writeback to the communications log and client record when conversations are marked as done.
With Vello, SMS messages send from a dedicated local number with no cost per message.
Online Scheduling
Smoother scheduling for clients—and your practice.
Drive appointment requests with ease, Vello pulls from your practice preferences and live Neo calendar availability to keep bookings on your terms. Clients can request an appointment straight from a medical service reminder or via the Vello app and portal – with no invite codes to manage.
Pet Owner App & Portal
Eliminate barriers for clients. Free up time for you.
Vello allows your clients to self-serve to access appointment instructions, review recommended care, download vaccination history, request appointments and more – and since Vello is available via mobile app and a password-free web portal, you can reach more clients.
Level Up Your Client Communication
Vello is designed with your Neo workflows in mind. Everything from Neo automatically populates in your Vello settings, so you review, add in any customizations like instructions by appointment type, and go. Vello notifications are built into Neo making keeping up with communications seamless.
Designed with capabilities to drive compliance and reinforce your standard of care, Vello introduces new features like diagnostic screening recommendations, a fecal sample collection checklist, and recommended care to help prompt preventive care ahead of visits.
Vello unlocks immediate client access with a password-free app and portal experience. Your clients can access Vello straight from reminders, your website, or the app, for self-serve access to pre-visit education, online booking, vaccination records, and more.
Real results from a real Neo practice
As Downtown Pet Hospital grew, they sought a way to automate and enhance client engagement, particularly around appointment reminders and preventive care compliance.
FAQs about Vello for Neo
How do my clients access Vello?
Your clients can access Vello right from the link included in their appointment or medical service reminders, by downloading the Vello app in the Apple App Store or Google Play Store, or via your custom Vello link, found in your Vello settings. Additionally, you can include a link to Vello on your website, and/or display the QR code found in your Vello settings at your practice for easy access. Best of all, thanks to the deep integration between Neo and Vello your clients are auto-authenticated and never need a password to access Vello.
How does SMS writeback work with Neo?
All automated communications writeback to the communications log and patient record. When you or your client initiates a conversation, ‘Test Thread Initiated’ automatically writes back to the client record. Once you complete a SMS conversation and mark it as ‘Done’, a new record of ‘Text Thread Completed’ writes back to the client record (and patient record if you choose) with the full content of the conversation. You’ll see the Vello icon listed under the staff member in the communications log for all Vello communications.
How long does it take to set up the Vello client experience?
With Vello, there is very little for you to set up. All information will pull from Neo automatically and populate into Vello for your clients to access – like vaccination records, appointment details, and prescription history. When completing your setup, you can add customizations by appointment type like custom instructions and enable recommended care to further personalize your clients experience with Vello by providing education around each reminder. Just like Neo, Vello utilizes ‘Help Me’ for guided how-to content and easy to access support documentation.