#3: Fast, friendly support
Neo Software’s brilliantly simple design means that users rarely encounter problems, but if your team does have a question about how to complete a task, they can access Neo Software’s dedicated support team in less than one minute via live chat, email, or phone.1 Users appreciate Neo’s fast response and friendly, helpful team to solve issues, so they can get back to work quickly. A “Help me” button is also always available at the bottom of the screen for users to access how-to videos, articles, and walk-throughs to help them master the software.
#4: Diagnostic integration
Two-way software integration allows immediate communication between your practice management software, in-house analyzers, and reference laboratory. To order lab tests, simply click a button on a patient’s consultation screen, and send a request directly through the software. Since Neo Software is web-based, there is no download or lengthy connection time needed to enable this feature—simply activate it from the set-up screen and start ordering. The best part? Real-time results automatically appear in the patient’s record, and a screen alert lets you know they are ready for review, so you can implement treatments faster. Not having to leave the software to view patient results will save you time, and automatic results help avoid data entry errors.
#5: Automatic, feedback-based upgrades
Neo Software is able to significantly streamline your practice because upgrades are developed based on user feedback. The Neo team actively solicits hospital feedback so they can focus on making Neo easier to use and saving you time, so you can get more done. And with Neo’s cloud-based system, you’ll always have the latest version because upgrades are automatic.
Are you ready to run a more efficient practice and find more time in your day? Book a demo