How to Stop the Phones From Ringing in Your Veterinary Practice
Has the high demand of the past few years lead to jammed phone lines in your practice? Are you in need of new methods to stop that excessive phone ringing? Here are some ways to do just that.
Streamlined Client Communication
While it's understandable why any pet owner would be hands-on and enthusiastic about the health of their furry friend, anyone who's handled phone duties at a vet clinic could tell you a large share of calls are not essential.
Using the best veterinary software can introduce new ways to eliminate the need for most phone calls thanks to easier scheduling and an organized email system. These tools can keep clients informed on pre-visit and post-visit reminders and information that will save many phone calls seeking further clarification.
Fast, Easy Checkout Process
How many appointments do you see in a day? Ten? Twenty? Thirty? This means an equal daily number of checkouts and follow-ups.
The best veterinary software creates a smooth and easy interface for letting patients check out and pay. All of a patient's information becomes immediately stored, and payment capture can happen at the click of a button.
An organized checkout process will only save you phone calls and time in the long run.
Don't Wait For Call Volume to Hit a Breaking Point
If your clinic is contemplating a change in veterinary software, odds are you can't go without it. Overcrowded phone lines can quickly become an unsustainable burden on your vets and receptionists. Such a problem can even grow to affect the quality of care as well as cost your clinic money.
Changing Veterinary Software
If phones are ringing off the hook at your veterinary practice, that is the first indication that your client intake process needs an overhaul. The most direct way to confront this is by changing veterinary software.
Book a chat with an IDEXX software expert to learn how our cloud software can help your practice.
