Reduce no-shows and improve compliance with Vello
Vello offers robust tools and features to engage with and educate clients ahead of the appointment through SMS, email, and mailed postcard reminders.
Reduce No-Shows, Save Time, Boost Revenue
On top of the day-to-day chaos of running a practice, chasing down clients to confirm appointments can fall at the bottom of your list. But when clients don’t show up for appointments or bring what’s needed for a valuable visit, it can be a drain on your practice’s time—and bottom line.
That’s where Vello comes in
Vello is the only client engagement software built for IDEXX PIMS. It works seamlessly with your practice management software to deploy timely reminders—both digital and mailed reminders—to improve compliance and cut down on missed visits.
Send automated SMS, email, or postcard reminders to ensure clients arrive prepared for their next visit.
Plus, Vello users reduce no-show rates by an average of 19%1—all without chasing down clients on the phone.
Client Reminders, the Vello Way
Reduce no-shows by up to 19% with Vello’s automated appointment reminders and confirmations.
Automatically deploy SMS and email reminders ahead of appointments to keep upcoming visits top-of-mind. Confirmed visits are automatically reflected in your practice calendar so you’re always up to date.
Get through to clients ahead of appointments with postcard reminders.
Did you know that direct mail has an average engagement rate of 95%? Vello helps clinics stay top-of-mind with pet owners through timely and engaging veterinary appointment reminder cards. Give clients a physical reminder they’ll see on the fridge daily to drive desired actions through Vello’s postcard offering.
Why Postcard Reminders Work:
- A tangible reminder keeps pet owners on schedule and reduces missed visits.
- Choose from pre-designed veterinary postcards or create your own custom reminder.
- Ensure compliance with preventive care reminders, vaccination due dates, and wellness check-ups.
Looking for inspiration? Vello offers customizable veterinary appointment reminder cards that fit your clinic’s brand. Whether you need a ready-made template or a fully personalized design, we make it easy.
Help visits run smoothly before they start with pre-appointment instructions.
Choose from ready-to-use or fully customizable veterinary postcard templates to share key details like drop-off times, sample requirements, and preventive care options.
“The wellness checklist is an excellent addition to our reminders.
We’ve activated the bloodwork recommendations and are delighted that some of our clients have actually engaged with it.”
– David Juarez (Practice Manager, Animal Care Clinic)
Reference
- Data on file at IDEXX Laboratories, Inc. Westbrook, Maine, USA. Practice N = 24 Neo beta practices. Appointment N = 150,500. 6 months pre-Vello integration versus 6 months post-Vello integration. Includes all practice visits/appointments. Individual results will vary.