VetPawer AVA + ezyVet
Your 24/7 AI-powered assistant.
Benefits and features
Client convenience
AVA is like a client services representative who is always available to serve your clients' needs. Your clients never have to wait on hold again.
Front desk efficiency
AVA frees up your phone lines to take care routine client calls. Your valuable front desk team can then take better care of urgent calls and in-clinic clients.
Multi-lingual virtual assistant
AVA is your multilingual virtual assistant that can effortlessly communicate in your client's preferred language, ensuring clear, personalized service for everyone.
24/7 booking, prescription refills and support
Clients can use your website, social media, or telephone to contact your practice about booking appointments, request prescription refills, and get answers about your practice any time of day or night.
Direct prescription refills requests
Clients can request their prescription refills through AVA, via an inbound phone call or on your website. The request is then sent directly to your pharmacy for fulfillment.
AVA knows your clients and your practice
AVA reads service reminders and prescription refill information, integrates relevant details into the client conversation and ensures the correct appointment is booked or prescription refilled.
How VetPawer AVA works with ezyVet
AVA is like a receptionist who is always available to serve your clients' needs.
AVA feeds its evolutionary context directly from ezyVet where all necessary data resides to implement decisions. This bi-directional and real-time access provides AVA with unique capabilities such as real-time appointment scheduling, refill requests, addition of new clients/patients, practice details like location, hours, pricing, and all sorts of operations previously limited to human front desk assistants.
When AVA joins your team, she instantly saves your practice an enormous amount of time. Plus, she helps build your pharmacy revenue and clients love her. AVA integrates instantly and seamlessly into ezyVet and your current phone system, which makes to easy to connect her to your practice. There is no I.T. involvement and the processes your staff follows stay the same.
For more information, please view the VetPawer & ezyVet Integration Guide here.
About VetPawer AVA
With over 15 years of experience in the Animal Health industry, VetPawer delivers the most cutting-edge technology for veterinarians to communicate and connect with their pet families.
The team at VetPawer are committed to continuous innovation, which drives them to develop cutting-edge solutions to propel the pet owner client experience forward. Compassion is at the heart of everything they do; they ensure that clients receive outstanding service and that every veterinary practice is equipped with the tools necessary for excellence.
