Share diagnostic results from VetConnect PLUS
With Vello, your team can share diagnostic results and client-friendly summaries with pet owners from VetConnect PLUS.
Close the loop with clients on your terms
Not every diagnostic result requires a phone call, but pet owners still need a follow-up.
With Vello, you can share results via email and text directly from VetConnect PLUS, include a personalized note, and give pet owners a copy they can access later. Results remain available as downloadable PDFs in the Vello app or web portal. Your team stays in control of every share, and for Cornerstone and ezyVet practices, shared results are automatically recorded in the patient communication log.
Make results easier for pet owners to access
When you share a result through Vello, the client can receive:
- A text message with a link to the result
- An email notification with your practice branding
- An optional note from your care team
- A PDF they can view or download
- Access through the Vello web portal or app
diagnostic results shared through Vello
since the capability was released in August 2026.¹
How Vello's diagnostic results sharing works
Open the diagnostic result or Client Friendly Summary you want to share in VetConnect PLUS.
Click the Share tab and select Vello.
Include an optional message of up to 400 characters for the pet owner.
The pet owner receives a text and email with a link to view the result in Vello.
See it in action
Take a click-through tour of how diagnostic results sharing works with ezyVet, Neo, and Cornerstone.
FAQs about Vello's diagnostic results sharing
Does Vello automatically send diagnostic results to pet owners?
No. Your practice decides what to share and when to share it. Results are only sent when a team member chooses to send them from VetConnect PLUS.
How do pet owners receive their results?
When a result is shared, pet owners receive a text message, an email notification, or both, depending on the contact information available in your practice management system. They can open the result through Vello and download a PDF copy.
What are the requirements needed to use diagnostic results sharing?
Results sharing is available to practices with:
- An active Vello subscription
- An active VetConnect PLUS subscription
- A mobile phone number or email address for the pet owner in the practice management system
No additional feature setup is required for eligible practices.
Do pet owners need to download the Vello app?
No. Pet owners can access shared results through the Vello web portal. The Vello app is available for those who want it, but it is not required to view results.
Can I add a note when sharing a result?
Yes. Your team can include a personalized note to provide context, next steps, or follow-up instructions when sharing a result.
What happens if I prefer to call clients first?
Many practices still call pet owners to discuss findings. After the conversation, the result can be shared through Vello so the pet owner has a copy they can reference later. Results sharing fits into your existing communication process.
Can pet owners access results later?
Yes. Shared results remain available as downloadable PDFs in Vello, making it easier for pet owners to reference them later or share them with another veterinary provider if needed.
Does results sharing require additional setup?
No. Results sharing is available to practices with active Vello and VetConnect PLUS subscriptions. No additional configuration is required.
Is there a record of what was shared?
For Cornerstone and ezyVet practices, shared results are automatically recorded in the patient communication history. PIMS writeback for Neo is planned for a later release.
References
1. Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA.