Vello client communication
Turn every reminder into a next step
Give clients appointment details, instructions, recommendations, forms, and access to helpful resources before they arrive.
One reminder. Multiple opportunities.
Appointment reminders can do more than confirm a visit. They can help clients arrive prepared, complete forms ahead of time, participate in preventive care conversations, and stay connected to your practice.
Appointment confirmation
Clients confirm with one tap, and the status updates in ezyVet.
Pre-visit instructions
Fasting details, arrival instructions, and other appointment-specific information reach clients before the visit. They arrive knowing what to expect, with fewer questions to sort out at check-in.
Diagnostic recommendation
Clients see the recommendation and why it matters before the exam room conversation. The care team can start with an informed client instead of introducing the topic for the first time.
Fecal sample collection
A reminder and collection checklist tell clients what to bring and how to collect it. The sample gets collected at home instead of remembered in the lobby.
Digital forms
Clients complete visit-specific forms before they arrive. Completed forms attach to the applicable records in ezyVet.
Client questions and updates
Clients can reply with a question or visit-specific update before they arrive. The team manages the conversation from the Vello inbox inside ezyVet.
From the same reminder, clients can move into the Vello app or a password-free web portal to download vaccination history, request another appointment, or view test results, without a call to the practice or a login to remember.
More can happen before the appointment
Prepare Clients
Give clients the information they need before the visit.
Share appointment instructions, recommended diagnostics, fecal collection guidance, educational resources, and other visit-specific information before clients arrive.
Gather information
Collect information before check-in.
Clients can complete forms, answer questions, and provide updates before the appointment, helping your team prepare in advance and spend less time managing paperwork.
Keep everyone connected
Keep communication tied to the patient record.
Questions, responses, updates, and appointment information stay connected to the appropriate record, helping the care team start the visit with the information they need.
More can happen before the appointment.
Every appointment creates opportunities to prepare clients, collect information, support recommended care, and keep communication connected to the patient record.
Vello helps practices make the most of those interactions.
Prepare clients before they arrive
Share appointment instructions, fecal collection guidance, recommended diagnostics, and other visit-specific information before clients arrive. Clients know what to expect and what they need to bring.
Collect information before the visit
Gather forms, updates, and appointment information before the client walks through the door. Completed forms attach to the applicable records, giving the team the information they need before check-in.
Support recommended care
Share recommended diagnostics and educational resources before the appointment. Clients have context before discussing the recommendation with the care team.
Results seen by practices using Vello
Vello practices see measurable improvements in appointment attendance, preventive care, and revenue growth.
What could these numbers mean for your practice?
How practices are using Vello
See how veterinary teams use Vello to handle appointment communication, keep client updates automatically synced with ezyVet, and bring preventive care into more client conversations.
Windsong Veterinary Hospital
Practice Software: ezyVet
This new general practice in Prosper, Texas built modern communication from day one—integrating Vello and ezyVet to save time and strengthen client connections.
Read the full story →Pawsitive Wellness Veterinary Care
Practice Software: ezyVet
This practice adopted Vello alongside ezyVet in April 2025 to modernize client communication without adding staff workload.
Read the full story →Middle River Veterinary Hospital
Practice Software: ezyVet
This practice adopted Vello in August 2024 to modernize client communication and reduce the burden on their lean front-desk team.
Read the full story →Questions about Vello and ezyVet
How does Vello work with ezyVet?
Vello is built into ezyVet, giving the team access to client communication alongside the patient and appointment information they already use.
How do completed forms get into the patient record?
Vello sends forms with appointment reminders and attaches completed forms to the applicable records in ezyVet. The form is available when the team opens the record.
Where does the team manage client messages?
The team manages client conversations through the Vello inbox embedded in ezyVet.
See how Vello works with ezyVet
References:
- Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents a net increase (3-12 months) pre/post Vello enrollment, inclusive of industry benchmarks, n=956. Industry benchmarks: total visits -3.1%, clinical visits -2.2%, wellness visits -3.9%, total visit revenue +2.2%. Individual results will vary.
- Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents analysis across 470,000 wellness visits where 42% were sent a fecal reminder.