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Becoming a Cat-Friendly Veterinary Practice

Cats are unique creatures with specialized needs. Unfortunately, many cat owners avoid veterinary visits because they and their pets become so stressed. Cat-friendly veterinary practices work to provide cats space and security so they feel more comfortable with veterinary care and have more access to the services they need to remain healthy.

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Boost Engagement With a Veterinary Loyalty Program

Veterinary medicine is a relationship-based business. Clients select and continue to patronize veterinary practices where they feel connected with the team and have consistently exceptional experiences. A well-designed veterinary loyalty program can strengthen this bond, incentivize pet owners to visit more frequently, and boost overall revenue.

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Building a Fear Free Veterinary Practice: Prioritizing Pets’ Emotional Well-Being

Veterinary visits can be inherently stressful for pets, who can be overwhelmed by unfamiliar sights, sounds, and smells. Restraint, painful procedures, and separation from trusted family members only worsen the situation. Plus, pet owners who recognize their pets’ anxiety may become anxious themselves or avoid vet visits entirely.

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Building Effective Client Education Resources in Veterinary Medicine

Building Effective Veterinary Client Education Resources

Client education is a cornerstone of veterinary practice, helping to keep pet owners engaged in their pets' care and allowing them to make the best possible informed decisions. However, visiting clients often struggle to retain verbal information because their attention is pulled in multiple directions.

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CareCredit Now Integrates with ezyVet, Neo, and Cornerstone!

CareCredit’s health and wellness credit card provides flexible financing options so pet owners can pay for the care they want or need over time. Thanks to a new integration with ezyVet, Neo, and Cornerstone, it’s easier than ever for you to offer CareCredit to pet parents.

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Celebrating Success: Showcasing Client Testimonials for Positive Outcomes

Positive client reviews, testimonials, and success stories are powerful ways to illustrate effective client communication, enhance team culture, and boost productivity. But, many of these opportunities are filed away and forgotten in the rush of daily routine. Here are seven reasons why sharing success stories should be a regular practice ritual.

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Clear Communication: Translating Veterinary Jargon for Pet Owners

Are you unknowingly confusing or intimidating your clients with veterinary terminology?

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Client Communication Strategies During Veterinary Emergencies

Veterinary emergencies can be highly emotionally charged. Most owners consider their pets family members and can become extremely upset when their beloved companion is in trouble. In a veterinary emergency, team members must communicate calmly, clearly, and with empathy to ensure clients understand their pet’s condition, treatment options, and expected outcomes. Communication style and the veterinary team’s expertise in conveying information impact how the client perceives the experience overall. Veterinary teams must consider how their words and actions affect pet owners during stressful situations and take steps to improve communication sensitivity.

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