Client communication, connected to Cornerstone

Preparing for the visit

Appointment reminders and instructions powered by your Cornerstone schedule

Every appointment starts before the client arrives.

Vello helps practices send appointment reminders and visit-specific instructions by email and text, giving clients the information they need before the day of their appointment. Custom communication workflows help practices share the right information at the right time.

Because Vello uses appointment information from Cornerstone, practices can support client communication using information already stored in their practice management software.

Managing appointment communication

Texting and confirmations that sync with Cornerstone

Every appointment starts before the client arrives.

Appointment communication doesn't stop once a reminder is sent.

Clients confirm appointments, ask questions, request updates, and communicate with the practice throughout the scheduling process. Vello gives practices a way to manage those conversations through two-way texting, helping teams stay connected without relying solely on phone calls.

When a client confirms an appointment through Vello, that confirmation status is written back to Cornerstone automatically. Two-way text conversations are also synced to the Cornerstone communications log, helping staff quickly see recent client interactions while working in the patient record.

Supporting ongoing care

Follow-up communication connected to Cornerstone records

Patient care doesn't end when the appointment is over.

Practices continue communicating with clients about recommended care, future appointments, refill requests, and ongoing patient needs. Staying connected helps clients stay engaged in their pet's care plan.

Vello supports ongoing communication through service reminders, client engagement tools, and self-service access to important information. Communication activity remains connected to the records teams already use in Cornerstone, making it easier to review client interactions alongside patient information.

One connected experience

From appointment reminders and confirmations to two-way texting and follow-up communication, Vello helps practices support client communication throughout the patient journey.

Built to work with Cornerstone, Vello keeps key communication activity connected across the systems your team relies on every day.