Vello client communication
Help clients prepare before they arrive
A Vello reminder gives clients the information they need ahead of the visit.
Appointment confirmation
Clients confirm with one tap, and the status updates in Neo. Your team can see who is coming without calling through the schedule.
Pre-visit instructions
Fasting details, arrival instructions, and other appointment-specific information reach clients before the visit. They arrive knowing what to expect, with fewer questions to sort out at check-in.
Diagnostic recommendation
Clients see the recommendation and why it matters before the exam room conversation. The care team can start with an informed client instead of introducing the topic for the first time.
Fecal sample collection
A reminder and collection checklist tell clients what to bring and how to collect it. The sample gets collected at home instead of remembered in the lobby.
Digital forms
Clients complete visit-specific forms before they arrive. Completed forms attach to the applicable records in Neo.
Client questions and updates
Clients can reply with a question or visit-specific update before they arrive. The team manages the conversation from the Vello inbox inside Neo.
From the same reminder, clients can move into the Vello app or a password-free web portal to review recommended care, download vaccination history, request another appointment, complete forms, or view test results, without a call to the practice or a login to remember.
Results seen by practices using Vello
Vello practices see measurable improvements in appointment attendance, preventive care, and revenue growth.
What could these numbers mean for your practice?
Real results from a Neo practice
Within days of turning on Vello's fecal reminder, Southside Animal Hospital hit its highest single-day fecal return.
Southside Animal Hospital
Practice Software: Neo
This practice in Michigan used Vello with Neo to automate client communication, and saw fecal samples rise from under five per week to more than five per day.
Read the full story →Questions about Vello for Neo
How do my clients access Vello?
Right from the link in an appointment or medical service reminder, by downloading the Vello app, or through a custom Vello link or QR code from your Vello settings. Clients are auto-authenticated through the Neo integration, so there is never a password to manage.
How does SMS writeback work with Neo?
All automated communications and text messages write back to the communications log and patient record. A started conversation logs as "Text Thread Initiated." Once marked done, "Text Thread Completed" writes back with the full content.
How long does it take to set up?
Setup is quick and requires minimal effort. Client and patient data pulls from Neo automatically, including contact information, appointment details, vaccination and prescription history. You can add customizations by appointment type and enable recommended care from there.
See how Vello works with ezyVet
References:
- Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents a net increase (3-12 months) pre/post Vello enrollment, inclusive of industry benchmarks, n=956. Industry benchmarks: total visits -3.1%, clinical visits -2.2%, wellness visits -3.9%, total visit revenue +2.2%. Individual results will vary.
- Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents analysis across 470,000 wellness visits where 42% were sent a fecal reminder.
- Data on file at IDEXX Laboratories, Inc., Westbrook, Maine, USA. Data represents a net increase (3-12 months) pre/post Vello enrollment, inclusive of industry benchmarks, n=956. Industry benchmarks: total visits -3.1%, clinical visits -2.2%, wellness visits -3.9%, total visit revenue +2.2%. Individual results will vary.