ER Express + ezyVet
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Simplify vet visits and streamline your workflow with ER Express.
Benefits and features
Online check in
Enable pet owners to check in from home or on-the-go, reducing wait times and streamlining the arrival process for better client satisfaction and efficiency.
Digital intake
Digitize forms including registration, consent, and insurance uploads, and automatically assign projected treatment times. Plus pet owners can access forms via text with no login required.
Digital queuing
Manage client arrivals, control time slot availability, and drive check ins. View and export data, and prepare with next day and same day check in information.
Client communication
Save time with automated 2-way text alerts, customized messages, appointment confirmations, GPS navigation, and post-discharge surveys to collect feedback and prompt online reviews.
Website plugin pack
This pack contains quick and easy veterinary check in tools, customizable mobile-friendly forms, best-practice consult, online resources, and ongoing support.
Client surveys
Use post-discharge customizable text surveys to get client feedback, monitor service quality, address issues, and boost Google ratings.
How ER Express works with ezyVet
The ER Express and ezyVet integrated workflow allows pet owners to securely and efficiently check in to the ER Express digital waiting queue with the added benefit of patient verification in ezyVet.
The customer/account/pet verification process all takes place within the user-friendly screens of the ER Express Reservation Form.
- While checking into ER Express, pet owners can look up their existing information in ezyVet and confirm details.
- Once the reservation in ER Express is submitted, information crosses over into the ezyVet dashboard, creates the calendar appointment, and generates a new clinical record. Customer and pet information is automatically added and updated as necessary. The ER Express Registration Form conveniently attaches to the clinical record in ezyVet, eliminating duplicate and manual front desk staff tasks.
- The customer SMS communication chain collected in ER Express crosses over to the patient record in ezyVet upon the conclusion of the visit in ER Express.
For more information, please view the ER Express website here.
About ER Express
ER Express creates, delivers, and supports intuitive, cloud-based software to help veterinary practices improve client satisfaction and manage patient flow.
With features like online check-ins, digital waiting queues, and automated SMS updates, ER Express solutions can streamline operations, enhance client communication, and simplify pet owner engagement, ultimately helping to grow practice revenue.
