Meet Vello™
Vello streamlines the way you connect with pet owners through a single experience built for ezyVet, Neo, and Cornerstone practice management software. Unlock efficiencies in your veterinary practice with tools that improve pet owner compliance and reduce no-shows, foster productive conversations, and reduce time spent on the phone.
The stats speak for themselves.
19%
reduction in no-show appointment rate1
6.2%
increase in wellness visits2
3.4%
increase in practice revenue2
Everything you need to connect with clients—all in one place.
Seamless, in-the-moment two-way syncing between Vello and ezyVet, Neo, or Cornerstone practice management software.
Streamline the ways you engage pet owners with a single system built for IDEXX practice management software, eliminating the need for multiple systems and manual workarounds.
Unlock efficiency in the practice with tools that improve owner compliance, foster more productive conversations, and reduce time spent on the phone.
Vello makes it easy for clients to become informed partners in care, supporting better health outcomes at every stage.
Built for IDEXX practice management software
Check out how Vello works with your preferred IDEXX practice management solution.
Keep clients on time. And your team ahead of schedule.
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Automated SMS and email reminders help reduce no-shows and save valuable time for your team.
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Confirmations are sent directly back to your ezyVet, Neo, or Cornerstone practice management software so your records are always up-to-date.
Help appointments run smoothly—before they start.
- Set every visit up for success with pre-appointment instructions, including fecal or urine sample needs, drop-off and pickup times, and recommended bloodwork.
For when a phone call could have been a text.
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Connect with clients where they’re most likely to respond: text. Automatically synced 2-way SMS allows you to quickly connect with clients, provide detailed responses and keep a record of the communication with no extra effort.
Keep visits on your client’s to-do list—without adding more to yours.
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Automatically send reminders to schedule appointments, vaccinations, and other needs to increase visit compliance and deliver your standard of care.
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Send health service reminders that automatically pull from IDEXX practice management software data—no additional setup required.
Eliminate barriers for clients. Free up time for you.
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Help clients find answers, schedule appointments, and stay up-to-date on the health of their pets without having to call the practice.
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Streamline your day by giving clients the ability to instantly access their pet’s medical records with the Vello app.
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Plus, provide clients with access to a web version of the mobile experience without having to download the app.
Smoother scheduling for clients—and your practice.
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Simplify the booking process for clients with online scheduling, which lets them request an appointment directly from reminders, the portal, and the Vello app.
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Maintain control with customizable appointment availability for online scheduling.
References
- Data on file at IDEXX Laboratories, Inc. Westbrook, Maine, USA. Practice N = 24 Neo beta practices. Appointment N = 150,500. 6 months pre-Vello integration versus 6 months post-Vello integration. Includes all practice visits/appointments. Individual results will vary.
- Data on file at IDEXX Laboratories, Inc. Westbrook, Maine, USA. Data represents a net increase pre/post Vello enrollment, inclusive of industry benchmarks, n=477. Industry Benchmarks: -3.7% wellness visit volume, +1.5% practice revenue.