6 Steps To More Confident Cost-of-Care Conversations

Effective and frictionless conversations regarding the cost of a pet’s care require the veterinary team to anticipate and negotiate the fine line between empathy and professionalism. Consider these six practical tips for ensuring a professional, confident, and compassionate cost-of-care conversation.

Neo Monthly Update: Top Four Ways You Win When You Subscribe

Are you on the Neo newsletter list?  If not, here are 4 reasons you should be!

How Cloud-Based Software Can Lead to Better Patient Care

While the transition from traditional paper records or server-based software can initially seem like a leap, the enormous patient care gains make the journey as effortless as, well, floating on a cloud.

Mission Statements: What Are They, and Why Are They Important?

Mission statements help businesses large and small maintain focus on what really matters to them. Oftentimes a mission statement helps you figure out what not to do as much as what you should be doing. 

Using Medical Notes Templates in Your Veterinary Practice Software to Save Time

Harnessing the Power of the Huddle

Imagine a team where every player has a crucial role in building a cohesive and well-orchestrated unit. A team where direction, resources, and drive provide an experience that produces a loyal following.

A Match Made in Heaven—Is Cloud-Based Software for Me?

If you were to describe the requirements for the veterinary practice management software of your dreams, chances are your needs would read a lot like a personal ad.

Need a Lift? 5 Ways to Boost Your Team’s Morale

when the intellectual, physical, and emotional demands placed on today’s veterinary teams go unchecked, they take a significant—often costly—toll on workplace morale and practice culture.

Money Talks: De-stressing Cost Conversations with Clients

How we talk about money is crucial in building trust with our clients, but that doesn't mean the conversations are easy.

How To: Neo Mass Markups

Use Product Bulk Changes to update pricing and more for multiple products at one time.

Neo End of Year Checklist

If the last days of 2022 rushed by in a blur and end-of-year processing slipped through the cracks, don’t worry: we’ve got you covered!

Integration Spotlight: Vetstoria, Vetsource and Televet

When it comes to keeping your clients closer, Neo has multiple built-in tools to make things easy. It also integrates with three popular client engagement apps.

Now Neo integrates with Vetsource!

This means you can count on Vetsource for Prescription Management, Data & Insights (formerly VetSuccess), and Client Engagement (which includes the Vet2Pet client communication system).

3 Methods for Getting Your Boss Onboard With Veterinary Practice Changes

Making changes to your veterinary practice can be difficult, especially if met with resistance from your boss.

5 Key Steps to Adopt New Technology in Your Veterinary Practice

Tips for updating your veterinary software, equipment, or associated workflows.

5 Rules for Managing Change in a Veterinary Clinic

There are a few tried and true methods for managing change and making the process as enjoyable as possible. 

Neo Now Integrates with Trupanion on Exam Day Offers to Eligible Patients​

Now that Trupanion’s Exam Day Offer is integrated into Neo, your practice has the opportunity to partner with Trupanion to grow your insured client base with ease.

How to Stop the Phones From Ringing in Your Veterinary Practice

What are the best methods to stop the phones from ringing in a veterinary practice? Read this guide to learn ways to use technology to reduce call volume.

3 Tips for Choosing a New Practice Manager for Your Veterinary Clinic

In a busy vet clinic, you need a competent practice manager to facilitate staff, clients, and clinic operations. Learn how to choose the best practice manager.

Customer Profile: Brian Sheahan, Mobile Veterinary Services

What do Elvis and Brian Sheahan have in common? This busy mobile practice owner slowed down for a moment to share his story, as well as his favorite parts of Neo.

4 Essential Tips for Retaining Veterinary Staff

Retaining veterinary staff sounds challenging, but it doesn't have to be. These four tips will make a huge difference for your practice.

How Can Cloud-Based Veterinary Software Grow Your Practice?

Cloud technology can be extremely valuable for veterinary practices. Here's how cloud-based veterinary software can help you expand.

Opening a Veterinary Practice? Your Head Should be in the Cloud

If you're new to opening a veterinary practice, then you need cloud-based veterinary software. This article discusses 4 amazing benefits.

Veterinary Software: 5 Things To Remember When Starting a New Practice

Are you thinking of starting your own veterinary practice? Here are a few important things to remember when it comes to using veterinary software.

Cloud-Based Veterinary Software: Spotlighting Its Ease of Access

Have questions about the accessibility of cloud-based veterinary software? Learn more about it here.

Customer profile: Valerie Papuga, CVBL, Evanston Animal Hospital

Valerie Papuga, moderator of the IDEXX Neo Users Group on Facebook, has a heart of gold and generous spirit to match. Guess what drives her passion to help pets, people and Neo users?

Stress Management for Veterinarians: Where Does Software Fit In?

Stress management is an important aspect of any profession. When it comes to the veterinary industry, how can veterinary software help?

How Can Cloud Veterinary Software Improve Customer Satisfaction?

If you want to improve customer satisfaction at your veterinary practice, then you need to switch to a cloud veterinary software. Find out why here.

How Leading Your Veterinary Team Through Change Can Boost Team Morale

It's important to keep your veterinary team morale high when implementing change. This is how to successfully lead your team through change.

Cloud-Based Veterinary Software: Save Time With Increased Efficiency

Help clients faster and get better results from efficient cloud veterinary software.

Guide to Evaluating Veterinary Practice Management Software

What factors should you consider when evaluating veterinary practice management software? Keep reading and learn more about it here.

Modernize Your Veterinary Practice With These Simple Steps

Making changes to your practice is a scary but necessary process. As technology advances, here are some easy ways to modernize your veterinary practice.

Opening Your Own Veterinary Practice

Starting a new veterinary practice is full of new hurdles, from choosing the building to selecting the best veterinary software. Here's how to get started.

Veterinary Software: 5 Trends To Watch in 2022

Read about some of the latest veterinary software industry trends.

What is Change Management and Why Do You Need It?

Having a structured method for how changes are made is a core aspect of your practice's evolution.

How Upgrading Your Veterinary Software Can Help with Staff Retention

Here's how keeping your practice up-to-date can help keep the best talent.

Is Changing Veterinary Software Really Necessary?

Everyone needed to adapt, and veterinary software is no exception. 

Video: Is Your Veterinary Software Helping or Holding You Back?

Is your veterinary practice management software helping or hindering you from keeping up with demand?

Video: More Cases, More Chaos? 5 Ways Neo Helps Manage An Increased Patient Load

Struggling with an uptick in appointments, staff burnout, and frustrated clients? Neo can help!

Video: Eliminating Sky-High Veterinary Software Costs with the Cloud

Running a veterinary clinic is pricey. How does cloud-based veterinary software help?

Video: 5 Questions to Ask Your New Veterinary Software Provider

Choosing new veterinary practice management software? Watch this!

Video: Too Busy to Update Your Veterinary Software?

Now might be the perfect time!

Video: Veterinary Practice Payment Solutions - Integrated Payments - Fast, Easy, Accurate.

Keying and punching and reconciling, oh my!

Video: How to Boost Veterinary Team's Morale

How does your software affect team morale?

Video: Changing Veterinary Software: Is it as Scary as Everyone Thinks It Is?

It’s no wonder that many veterinary teams stick with the software they know.

Video: The Sky's the Limit: What Cloud Technology Means for Veterinary Practices

Discover the benefits that come with life in the cloud.

Now Neo Integrates With Greenline

Managing coupon reimbursements just got easier!

The Importance of Managing Change in a Veterinary Clinic

It might seem hard, but there are ways to set you and your clinic up for success. 

Why Switching Veterinary Software is So Scary (and Why It Shouldn’t Be)

Many veterinarians choose to stick with their current software instead of switching, citing fear of change as their reason for the decision.

Now Neo integrates with Talkatoo

Thanks to our friends at Talkatoo, you can dictate text into nearly any field in Neo quickly and accurately. 

Is Your Veterinary Software Costing You More Than Just Money?

When it comes to running a veterinary practice, our affinity for consistency doesn’t stop at the door.

Use This Checklist To Find The Report You Need In Seconds

Find the info you’re looking for, and open the corresponding report.

Tackling Change in a Veterinary Practice: Getting Your Team Onboard

How do you initiate veterinary practice change without decreasing veterinary team morale?

5 Pitfalls of Change in a Vet Clinic (And How to Avoid Them)

With such a high workload, managing change in a veterinary clinic can be stressful.

5 Questions To Ask A New Veterinary Software Provider

When it comes to finding new veterinary practice management software, it's natural to have questions.

Is Your Veterinary Software Helping Your Practice Reach Its Goals?

Your current software can make your days longer if it can't keep up with the demand of your growing practice.  

Too Busy to Switch Veterinary Software? Now's The Perfect Time

Discover why NOW is the best time to improve your veterinary software.

Tackling TCO: On-Premises vs. Cloud-Based Software

When it comes to total cost of ownership, how does on-premises software really stack up?

A Better Way to Manage Cancellations and No Shows

We’ve made it easier to track and manage schedule surprises.

National Veterinary Technician Week: A Thank You

For every weekend you’ve worked. For every time you’ve spoken up. For every soul you’ve given a voice to. 

Veterinary Staff Training: Everybody Needs It, Nobody Likes It

With every new hire comes the necessity for a task that no one looks forward to: training. 

How Neo Helps Increase Productivity, and Ultimately Team Morale

Are you constantly searching for new, innovative ways to keep your team happy?

Credit card processing for veterinary practices: integrated vs non-integrated

Choosing a payment provider is a decision that can affect your staff, clients and bottom line.

How to become your hospital’s paperless champion

If your hospital hasn’t yet made the switch to paperless, what’s holding you back?

Why Neo Software is the Secret Efficiency Hack You Didn’t Know About

Does your veterinary software make your day more efficient or bog you down?

5 ways Neo Software Can Help You Run a More Efficient Veterinary Practice

As veterinary practices become busier, finding ways to fit more work into the day is increasingly important.

5 Ways Switching to Neo Software Can Make for a Happy Veterinary Team

Keeping your veterinary team members happy is essential for their well-being and your practice's success.

Veterinary Hackers Beware: Cloud Security is Here to Stay

One of the most concerning situations a practice can face is a breach of security when it comes to their data.

An Unexpected Way to Boost Team Morale

When it comes to keeping morale high, there is one area of the practice that is often overlooked.

How to Unleash Your Veterinary Team's Hidden Talents

When your team is proficient in veterinary medicine, it’s easy to forget that they also have talents outside of it.

Efficiency in a Veterinary Practice: What Does it Really Mean?

“Efficiency” is a hot topic in veterinary circles these days. What does it really mean?

3 ways Neo Veterinary Software Can Give Time Back to Busy Veterinary Teams

With the boom in pet adoptions, is your veterinary team busier than ever before?

Prescription Management Updates

You can now edit and void prescriptions and discontinue remaining refills in Neo.

Automatic discounting and bulk updates

How awesome would it be if Neo automatically gave a discount to specific clients? Now it can!

Extend the reach of your practice with Vetstoria

Increase the reach of your practice with Neo + Vetstoria.

Awesome Appointment Admin Updates

Make scheduling even easier and maximize available appointment times.

Easier Results Trending Using VetConnect PLUS

We've updated the scrolling functionality to be more intuitive on a smaller screen.

Deliver virtual care to clients with TeleVet

Telemedicine offers a vital alternative channel for providing patient care your clients know and trust.

Vetcove Lets You Shop Multiple Vendors at Once, and Appointment Admin Updates

Neo is the first practice management software to integrate with Vetcove!

One Receipt for Multiple Invoices, and the Best of VetConnect PLUS is Built into Neo

Now when a client pays for multiple pets, all those transactions can go on a single receipt.

Neo Practice Dashboard

Check out your Practice Dashboard at the top of the Reports page!

Integrated ordering and results viewing for Antech Diagnostics

Order tests from Antech in seconds right from a consultation.

iPad experience and form updates to wow your clients and staff

You’re going to love how Neo now performs when entering consultations on the iPad!

Reports are easier to find and use

We’ve made reports easier to navigate to, find, and understand.

Make checkout time faster and more accurate with Neo Payments

Ready for credit card processing that’s simple, fast and straightforward?

See all your consultations in one view

See all your recent consultations in one place.

Prevent edits to medical notes and track edit history

You can edit a medical note and lock the note when it’s finalized.

Electronic Signature Capture

Easily capture those signatures electronically.

Unlimited, built-in file storage is here!

It's now easier to find and navigate through all your client and patient files.